01
Missed call comes in
While you are on a job, someone calls and reaches voicemail. They may move on before you see the number.
Follow-up for the calls you miss
Stop losing jobs to missed calls and slow follow-up.
FrontOps sets up AI follow-up for US local service businesses: a text back after a missed call, a useful nudge after an estimate, and a clear next step toward booking. Your business name, wording you approve, and a defined handoff to your team.
Missed-call text-back and estimate follow-up for US local service businesses, in wording you approve.
- Built for HVAC, plumbing & local services
- Wording you approve, handoff to your team
- Free 14-day pilot where your carrier supports it
9:41
Apex HVAC
5G
How it works
From a missed call to a clear next step.
A simple loop we set up with your team. The fictional demo above shows the kind of conversation. Here is the flow behind it.
02
A text goes back in your name
Where your carrier supports it, the caller gets a short text from your business asking what they need, in wording you approved.
03
Your team takes it from there
You get a short summary of the exchange. On Growth, we can add booking support with the tools you already use, once we confirm access.
The cost of silence
Unanswered calls and slow replies cost local businesses work.
Two published findings, with sources. They describe the industry, not results we promise.
14%
missed-call rate for home services businesses in CallRail lead data
CallRail report on 1.1 million leads, Jan 2025.1
21×
higher odds of qualifying a lead when you respond in 5 minutes vs 30
MIT / InsideSales lead response research.2
Free
one-page desk review of how a customer reaches you today
Delivered by email. No test calls or mystery shopping.
- CallRail report via Plumber magazine. Home services had a 14% missed-call rate (health care 32%, legal 28%).
- MIT / InsideSales Lead Response Management Study. Responding within 5 minutes vs 30 minutes yields 21× higher odds of qualifying a lead. PDF.
Estimate
How much revenue is sitting in missed calls?
A simple illustration. It starts with made-up example inputs, not industry stats or sourced figures. Enter your own numbers to see the arithmetic. It is not a FrontOps forecast, guarantee, or promise of results.
Example monthly revenue at these inputs
$3,450
10 × $400 × 20% × 4.33 weeks ≈ $3,450
Illustration only. The example inputs are hypothetical, not benchmarks. Revenue is not profit, and FrontOps does not promise to recover any calls, jobs, or revenue.
Get a free desk reviewWhat we set up
Follow-up built around the moments between jobs.
Not a DIY chatbot kit. We agree the tools, scope, responsibilities and costs with you before any work starts.
Missed-call text-back
A short text from your business after a caller reaches voicemail, if your carrier supports it. We check before anything goes live.
Form acknowledgements & team summaries
A reply when someone fills in your website form, plus summaries for your team and a weekly view of inquiries.
Estimate follow-up
A follow-up that invites a question instead of repeating “ready to book?”. We start with how your office handles estimates now.
Booking support
A clear next step toward booking, using the scheduling tools you already have, once access and handoff rules are confirmed.
Review requests & website FAQ assistant
Timed review requests after completed jobs, and an assistant that answers common questions on your website. No promised review counts.
Full System
For larger operators: a scoped system across front-desk follow-up, office tasks and a website refresh, designed around your workflow.
Industries
Built for local service businesses.
We start with businesses that live on the phone. Each setup is scoped to the trade and confirmed with you first.
HVACMissed-call text-back · estimate follow-up
PlumbingMissed-call text-back · review requests
ElectricalMissed calls · estimate follow-up
RoofingInquiry follow-up · booking support
Med spasCallback requests · no health details by text
DentalCallback requests · no patient records or clinical questions
Law firmsCallback requests · wording your firm approves
Home servicesOther appointment-driven local businesses
Packages
Clear scopes. Transparent ranges.
Proposed ranges. Final pricing depends on your tools, scope and complexity, and paid service starts only under a separate written agreement.
Starter
The first reply
from $990 setup
+ $290 to $450/mo
Setup typically $990 to $1,500
- Missed-call text-back (carrier permitting)
- Form acknowledgements
- Team summaries
- Weekly view of inquiries
Growth
From inquiry to booking
from $2,500 setup
+ $590 to $1,000/mo
Setup typically $2,500 to $5,000
- Everything in Starter
- Estimate follow-ups
- Booking support
- Review requests
- Website FAQ assistant
Full System
Your office workflow
$25,000 setup
Optional $3,000 maintenance
Half upfront, half on agreed completion
- Front-desk follow-up
- Office tasks
- Website refresh
- Scope agreed in writing first
Free desk review
Get a free desk review
Tell us about your business. We’ll send one page on your public contact and booking routes: what a customer sees, which steps could be clearer, and what we’d change first.
- Delivered by email. No test calls or mystery shopping
- A carrier compatibility check if you want the free 14-day pilot
- An honest view of whether Starter, Growth or Full System fits
Thanks. Your email is ready to send.
Your email app should have opened with your request. Press send there and we’ll reply by email. If nothing opened, write to frontops.blake@gmail.com.
FAQ
Straight answers.
Is this a chatbot I have to build myself?
No. We set it up with you: the text-back, follow-ups and booking support in your package, using tools we agree on before work starts. Expect some of your time to get services, boundaries and handoff right. We’ll lay out your tasks before you commit.
How does the free 14-day pilot work?
It is a two-week trial of the missed-call text-back and team summary, at no charge, if your phone carrier supports it. We check carrier compatibility during your free desk review, before anything goes live. The pilot starts after setup and testing, and there is no automatic paid renewal.
Can I keep my existing number?
That is the first setup check, not a promise. We review your carrier and call-forwarding options during the free desk review and before you approve any change.
What will the text say?
Start with the actual words, for example: “Sorry we missed you. What needs fixing?” We shape the exchange with your team, including when it stops and when a person takes over. You approve the wording.
How fast can we launch?
Timelines depend on carrier, calendar and tool access, so we don’t promise a deadline up front. We’ll confirm a realistic schedule after the desk review. Full System work is scoped in writing first.
How do I judge the pilot?
Review the actual exchanges and your team’s experience. We won’t invent “recovered jobs,” assumed job values or revenue forecasts.
Do you only work with HVAC and plumbing?
Those are our starting trades. We also work with dental offices, med spas, law firms and other local businesses. For dental and med spa, the text-back asks for a good time to call back and doesn’t touch patient records or clinical questions. For law firms, it never discusses a matter and your firm approves the wording.
What’s included in the monthly fee?
It depends on the package and is set out in writing before work starts, along with the tools, responsibilities and any third-party costs. Paid service starts only under a separate written agreement.
What if I’m not sure which package I need?
Start with the free desk review. We’ll suggest Starter, Growth or Full System based on how your office works today, not a one-size pitch.